privacy policy

Effective Updated

title: "Privacy Policy" version: "1.0" effectiveDate: "2026-06-30" lastUpdated: "2026-06-30" owner: "LogiqLead" company: "Logiqcube Consulting" jurisdiction: "Vadodara, Gujarat, India" status: "draft"

Privacy Policy

Effective Date: 2026-06-30 Last Updated: 2026-06-30

1. Introduction

Welcome to LogiqLead.

This Privacy Policy explains how Logiqcube Consulting ("Logiqcube", "LogiqLead", "we", "our", or "us") collects, uses, stores, shares, and protects personal information when you access or use the LogiqLead platform, website, APIs, mobile applications (if any), and related services (collectively, the "Services").

We are committed to protecting your privacy and processing your personal information responsibly, transparently, and in accordance with applicable laws.

By creating an account, accessing, or using our Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you must discontinue use of the Services.

2. About LogiqLead

LogiqLead is a cloud-based sales engagement and customer relationship management (CRM) platform that enables organizations to:

  • Manage leads and contacts
  • Create and automate email sequences
  • Connect SMTP and IMAP email accounts
  • Track email conversations
  • Manage workspaces and team members
  • Store customer and prospect information
  • Monitor activities and audit logs

LogiqLead acts primarily as a data processor for customer data uploaded into the platform, while customers generally act as the data controller for the personal data they import or process through the Services.

3. Scope

This Privacy Policy applies to:

  • The LogiqLead web application
  • The LogiqLead website
  • Customer accounts
  • Trial accounts
  • Free accounts
  • Paid subscriptions
  • APIs
  • Support services
  • Marketing websites operated by Logiqcube Consulting

This Privacy Policy does not apply to third-party websites or services that are not owned or operated by Logiqcube.

4. Definitions

For purposes of this Privacy Policy:

Account A registered LogiqLead user profile used to access the Services.

Customer Any individual, business, organization, or entity using LogiqLead.

Workspace An organizational environment within LogiqLead where users collaborate, manage leads, and perform sales engagement activities.

User Any person authorized to access a Workspace.

Personal Information Any information relating to an identified or identifiable individual, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Company
  • Job title
  • IP address
  • Location information
  • Account credentials
  • Communication history

Customer Data Information uploaded or processed by customers using LogiqLead, including:

  • Leads
  • Contacts
  • Email content
  • Attachments
  • Tags
  • Activities

Processing Any operation performed on personal information including:

  • Collection
  • Recording
  • Organization
  • Storage
  • Updating
  • Retrieval
  • Sharing
  • Deletion
  • Destruction

Services All software, applications, APIs, websites, documentation, and related offerings provided under the LogiqLead brand.

5. Information We Collect

The categories of information we collect depend on how you interact with the Services.

5.1 Information You Provide

When you create an account or use LogiqLead, you may provide:

Account Information

  • Full name
  • Business email address
  • Password (stored as a secure hash)
  • Company name
  • Workspace name
  • Country
  • State or region
  • Phone number (optional)
  • Profile image (optional)

Billing Information

For paid subscriptions, we may collect:

  • Billing name
  • Billing address
  • Tax information where required
  • Subscription plan
  • Payment history

Payment card information is processed directly by our payment service providers. LogiqLead does not store complete payment card numbers or CVV values.

Workspace Information

Workspace administrators may provide:

  • Workspace name
  • Business information
  • Company address
  • Compliance information
  • Email signatures
  • Branding assets
  • Team member details

Support Communications

When you contact us, we may collect:

  • Name
  • Email address
  • Support requests
  • Attachments
  • Diagnostic information
  • Screenshots
  • Error reports
  • Feedback

5.2 Information Uploaded by Customers

Customers may upload or synchronize information including:

  • Lead records
  • Contact information
  • Company information
  • Email addresses
  • Phone numbers
  • Tags
  • Email conversations
  • Attachments
  • Documents
  • Import files
  • CSV or spreadsheet data

Customers are responsible for ensuring they have a lawful basis for collecting and processing this information.

5.3 Email Account Connections

When you connect an email account to LogiqLead using supported protocols or providers, we may process:

  • Email address
  • Sender name
  • Mailbox configuration
  • SMTP settings
  • IMAP settings
  • Authentication tokens
  • Email metadata
  • Message identifiers
  • Thread identifiers
  • Folder information
  • Delivery status
  • Bounce information
  • Reply information

We do not use the content of customer emails for advertising or marketing purposes.

5.4 Automatically Collected Information

When you access the Services, certain information may be collected automatically. This may include:

  • IP address
  • Browser type
  • Browser version
  • Operating system
  • Device type
  • Device identifiers
  • Language settings
  • Time zone
  • Login timestamps
  • Session identifiers
  • Referral URLs
  • Pages visited
  • Clickstream information
  • Error logs
  • Performance metrics
  • Security events

This information helps us maintain the security, availability, and performance of the Services.

5.5 Usage Information

We may collect information about how users interact with the Services, including:

  • Features used
  • Pages viewed
  • Login frequency
  • Workspace activity
  • API requests
  • Import/export activity
  • Email sending statistics
  • Sequence activity
  • Inbox activity
  • Audit events
  • Activity logs
  • Notification preferences
  • System settings

Usage data may be aggregated and anonymized for analytical and service improvement purposes.

6. Lawful Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract with you
  • Compliance with legal obligations
  • Protection of legitimate business interests
  • Your consent, where required
  • Protection against fraud, abuse, unauthorized access, and security threats

If processing is based on your consent, you may withdraw that consent at any time where applicable. Withdrawal of consent does not affect the lawfulness of processing performed before the withdrawal.

7. Customer Responsibilities

Customers using LogiqLead are responsible for:

  • Ensuring they have permission to collect and process personal information uploaded to the platform
  • Complying with applicable privacy, marketing, and anti-spam laws
  • Providing required notices to their contacts where legally required
  • Maintaining accurate and up-to-date information
  • Respecting requests from individuals regarding access, correction, or deletion of their personal information
  • Configuring compliance settings, including sender identification and unsubscribe functionality, where required by applicable law

LogiqLead does not independently determine the purposes for which Customer Data is processed on behalf of customers.

8. How We Use Your Information

We use personal information only for legitimate business purposes and in accordance with applicable privacy laws. Depending on how you use the Services, we may process your information for the following purposes.

8.1 Providing the Services

We use information to:

  • Create and manage user accounts
  • Authenticate users
  • Provide access to workspaces
  • Deliver platform functionality
  • Manage subscriptions
  • Synchronize connected email accounts
  • Send transactional emails
  • Process email sequences
  • Manage leads and contacts
  • Maintain inbox synchronization
  • Display activity and audit logs
  • Generate dashboards

8.2 Service Administration

We may use your information to:

  • Verify account ownership
  • Process subscription changes
  • Maintain account settings
  • Respond to customer support requests
  • Resolve technical issues
  • Notify users about service updates
  • Provide important administrative communications

Administrative communications are considered part of the Services and cannot generally be opted out of while an account remains active.

8.3 Security and Fraud Prevention

We process information to:

  • Detect suspicious activity
  • Prevent unauthorized access
  • Identify compromised accounts
  • Prevent spam and abuse
  • Detect phishing attempts
  • Monitor authentication events
  • Protect our infrastructure
  • Enforce rate limits
  • Investigate security incidents
  • Maintain audit records

Security monitoring may include automated analysis of authentication events and platform activity.

8.4 Improving the Services

We use usage information to:

  • Improve product features
  • Optimize performance
  • Fix bugs
  • Develop new functionality
  • Understand feature adoption
  • Measure reliability
  • Improve user experience
  • Analyze aggregate usage trends

Where practical, analytics are performed using aggregated or de-identified information.

8.5 Communications

We may contact users regarding:

  • Account verification
  • Password resets
  • Login notifications
  • Billing notices
  • Subscription renewals
  • Service announcements
  • Maintenance notifications
  • Security alerts
  • Product updates
  • Customer support

8.6 Legal Compliance

We may process information to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Enforce contractual rights
  • Defend legal claims
  • Exercise legal rights
  • Maintain accounting records
  • Meet regulatory requirements

9. Email Data Processing

Because LogiqLead is an email engagement platform, customers may connect their business email accounts. We process email-related information only as necessary to provide the Services requested by customers.

Depending on enabled features, this may include:

  • Email addresses
  • Sender names
  • Recipient names
  • Subject lines
  • Message identifiers
  • Thread identifiers
  • Email body content
  • Attachments
  • Delivery status
  • Reply status
  • Bounce information
  • Mailbox folders
  • Synchronization metadata

Email content remains under the control of the customer. We do not use customer email content to build advertising profiles or sell customer information.

9.1 SMTP Processing

When sending emails through connected SMTP servers, LogiqLead may process:

  • Sender information
  • Recipient information
  • Message content
  • Delivery timestamps
  • Delivery status
  • SMTP response codes
  • Error messages
  • Retry attempts

This information is used solely for email delivery and troubleshooting.

9.2 IMAP Synchronization

When customers connect an IMAP mailbox, LogiqLead may synchronize:

  • Inbox folders
  • Sent folders
  • Thread relationships
  • Message metadata
  • Reply information
  • Attachments
  • Folder status

Synchronization is performed only to the extent necessary to provide inbox and conversation management features.

10. Lead and Contact Information

Customers may import, create, or synchronize lead information. Lead information may include:

  • Name
  • Company
  • Job title
  • Email address
  • Phone number
  • Website
  • Country
  • Location
  • Custom fields
  • Tags
  • Sequence enrollment
  • Activity history
  • Communication history

Customers are solely responsible for ensuring that they have a lawful basis to collect and process this information.

11. Cookies and Similar Technologies

LogiqLead uses cookies and similar technologies to provide, secure, and improve the Services. Cookies may be used to:

  • Maintain authenticated sessions
  • Remember user preferences
  • Improve website functionality
  • Analyze platform usage
  • Detect security threats
  • Prevent fraudulent activity
  • Maintain application performance

Additional information regarding cookies is provided in our separate Cookie Policy.

12. Analytics

We may collect analytics information regarding the use of the Services. Analytics may include:

  • Session duration
  • Device type
  • Browser information
  • Operating system
  • Country or region
  • Feature usage
  • Page performance
  • Error events
  • Navigation patterns

Where possible, analytics are aggregated or anonymized before analysis.

13. Log Data

To maintain the reliability and security of the Services, we maintain system logs. These logs may include:

  • Login attempts
  • Authentication events
  • API requests
  • Error logs
  • Audit events
  • Security events
  • Administrative actions
  • Background job execution
  • Synchronization activity
  • Rate limiting events

Log information is used exclusively for operational, security, troubleshooting, compliance, and auditing purposes.

14. Sharing of Information

We do not sell personal information. We may share information only in the circumstances described below.

14.1 Service Providers

We may share information with trusted service providers who assist us in operating the Services. Examples include providers of:

  • Cloud hosting
  • Payment processing
  • Email delivery
  • Customer support
  • Error monitoring
  • Analytics
  • Security monitoring
  • Infrastructure services
  • Domain management
  • Content delivery networks

These providers are authorized to process information only on our behalf and only for the services they perform.

14.2 Within Your Organization

Workspace administrators may have access to information relating to users within their workspace, including:

  • User profiles
  • Activity logs
  • Audit records
  • Workspace settings
  • Assigned leads
  • Team activity

The level of access depends on user roles and permissions configured within the workspace.

14.3 Legal Requirements

We may disclose information where required to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Enforce our Terms of Service
  • Protect our rights
  • Protect customer safety
  • Prevent fraud
  • Investigate abuse
  • Respond to court orders
  • Comply with regulatory obligations

We will seek to limit disclosures to the minimum information reasonably necessary where legally permitted.

14.4 Business Transactions

If Logiqcube Consulting undergoes a merger, acquisition, corporate restructuring, asset sale, bankruptcy, or business transfer, personal information may be transferred as part of that transaction, subject to applicable legal requirements. Where required by law, users will be notified of material changes affecting their personal information.

15. Data Security

Protecting customer information is one of our highest priorities. We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Our security measures may include:

  • Encryption of data in transit using industry-standard TLS
  • Encryption of sensitive data at rest where applicable
  • Password hashing using strong one-way cryptographic algorithms
  • Role-based access controls
  • Authentication and authorization mechanisms
  • Secure session management
  • Rate limiting and abuse prevention
  • Audit logging of administrative actions
  • Infrastructure monitoring
  • Firewall and network security controls
  • Regular software updates and security patches
  • Backup and disaster recovery procedures

While we strive to protect all information entrusted to us, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and for notifying us immediately of any suspected unauthorized access.

Note: Logiqcube Consulting does not currently hold SOC 2, ISO 27001, HIPAA, or PCI-DSS certifications. We implement security measures appropriate for our scale and the nature of the data processed.

16. Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements
  • Maintain security and operational integrity

Retention periods may vary depending on the type of information. Examples include:

Account Information Retained while the account remains active and for a reasonable period thereafter to comply with legal obligations or resolve disputes.

Customer Data Retained until deleted by the customer, deleted following account closure, removed in accordance with customer-configured retention settings, or deleted following expiration of applicable retention periods.

Activity Logs Activity logs may be retained for operational, troubleshooting, compliance, and security purposes. Retention periods may vary depending on subscription plans and system requirements.

Audit Logs Audit records may be retained for longer periods where necessary to support security, compliance, legal obligations, or investigation of suspected misuse.

Backup Data Information contained in encrypted backups may persist for a limited period before being overwritten during normal backup rotation.

17. Data Deletion

Customers may delete certain information directly through the Services. Depending on the feature, customers may delete:

  • Leads
  • Contacts
  • Imported files
  • Email accounts
  • Workspaces
  • Team members
  • Email sequences
  • User profiles (where permitted)

Deletion requests may not immediately remove information from backup systems or audit records where retention is required by law, security obligations, or legitimate operational purposes.

18. International Data Transfers

Your information may be processed or stored in countries other than the country in which it was originally collected. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable privacy laws.

Such safeguards may include:

  • Standard contractual commitments
  • Contractual data protection obligations
  • Technical security measures
  • Organizational safeguards
  • Compliance with applicable legal frameworks

By using the Services, you acknowledge that information may be transferred and processed outside your country of residence where permitted by applicable law.

19. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

  • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information
  • The right to restrict processing
  • The right to object to certain processing activities
  • The right to withdraw consent where processing is based on consent
  • The right to data portability where applicable
  • The right to lodge a complaint with a competent supervisory authority

We may request reasonable verification of your identity before processing a privacy request. Certain rights may be limited where retention is required by law, contractual obligations, fraud prevention, or security requirements.

19.1 Rights Under the Digital Personal Data Protection Act (India)

Where applicable, individuals may have rights under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), including the ability to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request erasure of personal information, subject to legal exceptions
  • Withdraw consent where consent is the basis of processing
  • Seek grievance redressal in accordance with applicable law

Where LogiqLead processes Customer Data solely on behalf of a customer, requests regarding such data should generally be directed to the relevant customer acting as the data controller.

19.2 Rights Under the General Data Protection Regulation (GDPR)

Where the GDPR applies, individuals may exercise rights including:

  • Access
  • Rectification
  • Erasure
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent
  • Complaint to a supervisory authority

Where LogiqLead acts solely as a processor, we will assist customers in fulfilling applicable requests as required by law. See our GDPR Notice for additional information.

19.3 Rights Under the California Consumer Privacy Act (CCPA)

Where the CCPA applies, California residents may exercise rights including:

  • The right to know what personal information is collected
  • The right to delete personal information
  • The right to opt-out of the sale of personal information
  • The right to non-discrimination for exercising privacy rights

We do not sell personal information. See our CCPA Notice for additional information.

20. Children's Privacy

The Services are intended for use by businesses and individuals who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

Parents or legal guardians who believe that a child has provided information through the Services may contact us using the details provided below.

21. Third-Party Websites and Services

The Services may contain links to third-party websites, integrations, or external services. We are not responsible for the privacy practices of third parties, third-party content, third-party security practices, external websites, or external applications. Users should review the privacy policies of any third-party services they choose to access.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable law, new features, security improvements, changes in business practices, or regulatory requirements.

When material changes are made, we may:

  • Update the "Last Updated" date
  • Publish the revised Privacy Policy on our website
  • Notify customers through the Services or by email where required by applicable law

Continued use of the Services after the effective date of the revised Privacy Policy constitutes acceptance of the updated Policy, except where applicable law requires additional consent.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us using the details below.

Logiqcube Consulting Product: LogiqLead Email: privacy@logiqlead.com Website: https://logiqlead.com Registered Office: Gratte Ciel building, B Tower, A wing, 301, Opp. Kalyan party plot, Vasna bhayli link road, Vadodara 390012, Gujarat, India

We will make reasonable efforts to respond to privacy-related inquiries within the timeframes required by applicable law.

24. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable law, any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Vadodara, Gujarat, India.

25. Severability

If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

26. Entire Privacy Policy

This Privacy Policy constitutes the complete privacy statement governing the collection, use, disclosure, storage, and protection of personal information in connection with the LogiqLead Services. Where additional agreements (including Data Processing Agreements, Terms of Service, or enterprise agreements) apply, those agreements supplement this Privacy Policy to the extent applicable.